Terms and Conditions
Terms and Conditions
Please read these terms carefully before booking a service. By booking a service with Prague Stories you accept these terms.
These general conditions of contract govern the contractual relationship between you and Prague Stories in respect of tours organised by Prague Stories.
2. Terms of payment
All payments to be made via bank transfer, or by cash.
All prices are per tour, not per person. Entrances, meals and any public transport costs are not included.
3. Cancellation policy
Cancellations must be made in writing to Alena@praguestories.com and the following must be taken note of:
Any cancellation made to a tour booking more than 21 days in advance of the commencement date of the tour is subject to 100% refund.
Any cancellation made to a tour booking less than 14 day in advance of the commencement date of the tour is subject to 50% charge of the guiding fee before making the refund.
Any cancellation made to a tour booking less than 7 days in advance of the commencement date of the tour is subject to 75% charge of the guiding fee before making the refund.
Any cancellation made to a tour booking less than 48 hours in advance of the commencement date of the tour is subject to no refund.
4. Changes and cancellation of a tour by the management
Prague Stories Management reserves the right to cancel any tour due to unforeseen circumstances including but not limited to weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Prague Stories Management, guests must report for the service/activity unless notified by Prague Stories Management. The Management also reserves the right to change the itinerary subject to prevailing conditions and due to any unforeseen circumstances. (e.g. public and religious holidays, road & weather conditions or any reason beyond the control of the Company. Prague Stories will endeavour to provide an adequate alternative, but will accept no liability whatsoever.
5. Waiver and indemnity
While every precaution is taken to ensure the safety of all persons participating in the tour, the client, his/her heirs, dependants, agents, executors or their assignees hereby irrevocably waive any claims which the they may have against the company for any form of compensation for damages which they may suffer due to injury and / or loss of any nature whatsoever, which includes accidents caused by the client's own actions, injuries or death while on the tour, in transportation vehicles or at any place during the tour, or sickness or the death at any time after the tour.
All baggage and personal effects are at all times at the client's risk and the company cannot accept any liability for any loss or damage of baggage or any personal effects.
A comprehensive travel medical insurance is suggested on all tours organized by Prague Stories.
8. Dietary requirements
Guests with special dietary problems must warn/inform us in advance of any special dietary requirements.
Law of the Czech Republic shall govern this contract.